QA Calibrate – A Tool for Frontline Teams and Management

QA Calibrate is a software tool for your call center that keeps your teams calibrated and provides leadership with the measurement tools they need to continuously improve.

  • Automates your current, labor-intensive calibration process
  • Provides on-the-spot training to your evaluators on how to score a call
  • Leverages a single answer key to deliver consistency across all evaluators
  • Provides insights to manage and improve QA evaluators and their process

Instant Calibration & Feedback

  • Instantaneous scoring against the answer key to provide instant feedback and on-the-job training
  • Comments and tips on how and why to score a call more accurately to help evaluators be more effective

Calibration Reporting

  • Calibration Heat Maps to understand which behaviors are the biggest issues
  • Calibration Trending to determine if the organization is becoming more calibrated
  • Leniency to assess who’s being too lenient or too harsh

Want to learn more?

QA Calibrate Sample Report

QA Calibrate Product Handout

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