Most organizations think they are scoring the right behaviors in their QA program, but the behaviors usually don’t correlate to the organization’s success metrics.
Only 2 of 10 QA Programs are measuring the "right" behaviors that are meaningful to the organization's objectives.
– QA Audit by Weber Associates
QA Rapid Analysis Ties Behaviors to Your KPI’s
We conduct a rapid analysis of your QA Behavioral data to identify if the QA behaviors bear a strong relationship to your key performance indicators (KPIs) by:
- Measuring how strongly your behaviors correlate to your KPIs
- Benchmarking against other companies in your industry and beyond
- Analyzing why some behaviors may not be correlated to your KPIs